Empowering People through Technology: My Journey into Customer Success

About Me

I’m an instructor and customer service professional with a passion for creating meaningful digital experiences and helping people feel supported along the way. Over the years, I’ve worn many hats—from building websites and guiding students through their first lines of code, to providing empathetic, solutions-focused support in fast-paced service environments. Across every role, one thread has stayed constant: I care deeply about people and how technology can empower them.

Professional Timeline / Career Highlights

Web Development: Developed user-friendly websites employing HTML, CSS, and various content management systems like WordPress. This role honed my skills in creating meaningful digital experiences that engage users.
Teaching: Guided students in coding fundamentals while fostering a supportive learning environment. I provided personalized assistance to ensure every student felt confident in their ability to grasp complex concepts.
Customer Service: Worked in dynamic service roles where I utilized my problem-solving skills to resolve issues and create a positive customer experience. My commitment to empathetic communication helped build lasting relationships with clients.

Skills & Tools

Technical Skills

HTML/CSS: Proficient in coding and website design to enhance user interfaces.
WordPress: Experienced with creating and managing content-rich websites.
CRM Tools: Knowledgeable in various Customer Relationship Management platforms to streamline support processes.

Interpersonal Skills

Communication: Strong ability to convey complex ideas in simple and relatable terms.
Onboarding: Experienced in welcoming new users and providing them with the necessary tools and knowledge to succeed with technology.
Problem-Solving: Adaptable thinker focused on resolving customer challenges through creative and effective solutions.
Empathy: A deep understanding of customer needs through attentive listening and supportive engagement.

Career Direction / What’s Next

I am excited to channel my blend of technical expertise, teaching experience, and customer care into a new direction—Customer Success. Whether as a Customer Success Manager or Onboarding Specialist, my goal is to help customers thrive by ensuring they not only adopt a product successfully but truly understand its value. With analytical thinking, clear communication, and genuine empathy, I aim to make complex ideas approachable and relationships lasting.

Let’s Connect

Are you interested in learning more about my journey or discussing potential collaborations? I would love to hear from you! Feel free to reach out via my email or connect with me on LinkedIn.